Serving the United States and Canada online since 1999.
United States Order Processing & Returns
Canada Order Processing & Returns
Postage & Handling Charts
Contact Us
Please contact us at CatholicStore@catholicstore.com with your questions regarding Quantity In Stock or Order Status, or other inquiries you might have.
CatholicStore.com can be reached at:
CatholicStore.com
3398 S.Broadway
Englewood, CO, 80113, USA
E-mail:
Retail Store Location directions
United States Order Processing & Returns
Orders shipped within the United States should be delivered in the time frame indicated in the Postage & Handling Charts.
The shipping time applies whether the order was shipped complete in a single package, or whether it required multiple shipments. While this delivery-time goal continues to be met in the vast majority of cases, some orders will experience delays beyond the indicated shipping time due to unforeseen circumstances. In these cases, we make reasonable attempts to keep the customer informed of their orders progress. If a customer has not received their order prior to the end of the specified shipping time, they should e-mail us at CatholicStore@catholicstore.com .
Packages shipped within the U.S. may have their address modified by the United States Post Office, Stamps.com, or any other recognized third-party shipment processor whose services we may employ. Typical address modifications include the addition of the last four digits of your Zip Code, or abreviating "Apartment" as "Apt.".
If a Ship-To Address is not submitted with the order, the order will be sent to the Bill-To Address.
Orders should be inspected for correctness and damaged items as soon as the order arrives.
The responsibility for a correct address belongs to the customer. If merchandise is lost in shipment within the United States because we were provided with an incorrect or incomplete shipping address, the customer will need to place a new order or make other arrangements with us. CatholicStore@catholicstore.com
If a registered customer changes either their Billing or Shipping address, that change will only appear on future orders. Orders already submitted, including Partially Shipped orders, will not be affected. Customers wanting to change the address of an existing order before it ships, should e-mail us with the new information.
Returns
If merchandise is returned to us as undeliverable for any reason not of our own making, we will attempt to contact the customer to resolve the issue. If we receive a corrected address and permission to recharge the shipping fee, we will resend the merchandise. Returned/undeliverable orders that were paid for with a check will not be re-shipped until we have we have processed a second Shipping Fee.
If we do not receive a corrected address for the undeliverable items (or other instructions) we will cancel the order, restock the items and process a refund for you. This refund will be equal to your order Sub-Total for the items involved, minus a 15% Restock Fee. Refunds will be made to the credit card that paid for the order. Orders that were paid for by check, will be given a refund in the form of a check.
Item/s that are returned to CatholicStore.com must be received by us no later forty (40) days after receipt of the item/s by the customer. Returned items should be accompanied by the original packging and paperwork, and include the reason for the return. Customers should understand that refunds on their returns are subject to the 15% Restock Fee, and may not include reimbursement for any Shipping Fees. Most Church Goods (Chalices and Ciboria, for example) are subject to a 25% restock fee.
Non-Returnable
Some product-return limitations include: no return on 14kt Gold Medals, Clothing items, Movies, DVDs, CDs, and any items that are described as non-returnable in their description. If such non-returnable items are in fact returned to us, they are subject to being disposed of by CatholicStore.com at its discretion.
Returns should be made to Returns, CatholicStore.com, 3398 S. Broadway, Englewood, CO, 80113, USA.
Canada Order Processing & Returns
Orders shipped to Canada should be delivered in the time frames indicated in the appropriate Postage & Handling Charts.
The shipping times apply whether the order was shipped complete in a single package, or whether it required multiple shipments. While delivery-time goals continues to be met in the vast majority of cases, some orders will experience delays beyond the indicated shipping time due to unforeseen circumstances. In these cases, we will make a reasonable attempt to keep the customer informed of their orders progress. If a customer has not received their order prior to the end of the specified shipping time, they should email us at CatholicStore@catholicstore.com .
Packages shipping to Canada will be shipped to the Shipping Address we are given, without modification.
If a Ship-To Address is not submitted with the order, the order will be sent to the Bill-To Address.
Orders should be inspected for correctness and damaged items as soon as the order arrives.
The responsibility for a correct address belongs to the customer. If Canadian orders are lost in shipment because we were provided with an incorrect or incomplete shipping address, the customer will need to place a new order or make other arrangements with us.
CatholicStore@catholicstore.com.
If a registered customer changes either their Billing or Shipping address, that change will only appear on future orders. Orders already submitted, including Partially Shipped orders, will not be affected. Customers wanting to change the address of an existing order before it ships, should e-mail us with the new information.
A Postal or Common Carrier shipping receipt (or a copy thereof) will constitute proof of our having shipped the customers package.
The shipment of an order to Canada may be delayed until all the items in the order are collected and able to be shipped at one time. The customer will be so informed.
Returns
If merchandise is returned to us as undeliverable for any reason not of our own making, we will attempt to contact the customer to resolve the issue. If we receive a corrected address and permission to reship, we will resend the merchandise and re-charge the applicable Shipping Fee. Returned/undeliverable orders that were paid for with a check will not be re-shipped until we have received a second Shipping Fee.
If we do not receive a corrected address for the undeliverable items (or other instructions) we will cancel the order, restock the items and process a refund for you. This refund will be equal to your order Sub-Total for the items involved, minus a 15% Restock Fee. Refunds will be made to the credit card that paid for the order. Orders that were paid for by check, will be given a refund in the form of a check.
Item/s that are returned to CatholicStore.com must be received by us no later forty (40) days after receipt of the item/s by the customer. Returned items should be accompanied by the original packging and paperwork, and include the reason for the return. Customers should understand that refunds on their returns are subject to the 15% Restock Fee, and may not include reimbursement for any Shipping Fees. Most Church Goods (Chalices and Ciboria, for example) are subject to a 25% restock fee.
Non-Returnable
Some product-return limitations include: no return on 14kt Gold Medals, Clothing items, Movies, DVDs, CDs, and any items that are described as non-returnable anywhere in their description. If such non-returnable items are in fact returned to us, they are subject to being disposed of by CatholicStore.com at its discretion.
Returns should be made to Returns, CatholicStore.com, 3398 S. Broadway, Englewood, CO, 80113, USA.
United States Standard Shipping Postage & Handling
Allow 1-3 weeks for delivery.
|
0 - $15.00
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$5.00
|
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$15.01 - $25.00
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$6.00
|
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$25.01 - $50.00
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$7.00
|
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$50.01 - $100.00
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$8.00
|
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$100.01 and Up
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Free !
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Canada First Class Mail Postage & Handling
Allow 1-3 weeks for delivery. Not Guaranteed.
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0 - $10.00
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$5.00
|
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$10.01 - $20.00
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$10.00
|
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$20.01 - $30.00
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$20.00
|
Canada Priority Mail Postage & Handling
Allow 6-10 business days for delivery. Not Guaranteed.
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0 - $10.00
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$10.00
|
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$10.01 - $20.00
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$15.00
|
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$20.01 - $60.00
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$25.00
|
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$60.01 - $100.00
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$50.00
|
|
$100.01 - $250.00
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$75.00
|
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$250.01 and Up
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$100.00
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~ These Terms of Use are subject to change at any time without notice. ~
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